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ORDERING INFORMATION

Customer Service & Ordering:

(800) 354-9706 option #3
(Monday - Friday, 8:00 a.m. - 6:00 p.m. EST)

Custom Publishing Orders:

Call: (800) 355-9983
Fax: (800) 487-8488
Email: customsolutions@cengage.com

Mail*:
Cengage Learning
Attention Custom Solutions
10650 Toebben Drive
Independence, KY 41051

e-Mail Orders & Product Information Requests to:

supportservices@cengage.com

Fax Orders to:

Business, Industry, Government, Trade,
Retailer, Wholesaler - (800) 735-0419

Mail Orders to:

Cengage Learning
10650 Toebben Drive
Independence, KY 41051


*When Ordering by mail, include the following information:

Billing name, address (including zip code), phone, and account number.
Title and ISBN or Order # for each product ordered.
Authorized and numbered purchase order (for orders not accompanied by payment).
If paying by credit card, the billing address must match the credit card information. Provide credit card name (MasterCard, Visa, Discover, American Express), credit card number, expiration date and CVN/Security Code.
All special billing and/or shipping instructions clearly marked.

PLEASE NOTE: ALL orders should now be sent to the Florence address. (See Returns Policy for Returns Address)


SHIPPING INFORMATION

UPS GROUND:

Orders will ship within 3 business days of receipt of the order in the warehouse.
*UPS delivers Monday - Friday, no Saturday delivery available from this web site.
Please allow 7 - 10 business days for delivery.

UPS 2ND DAY or OVERNIGHT SERVICE:

All express orders received prior to 12N ET will be shipped the same day the order is entered. Orders entered after 12N ET will be shipped by the second business day.
UPS delivers Monday - Friday, no Saturday delivery available from this web site.

ALASKA/HAWAII:

Shipment Method: UPS 2nd Day Air. See above regarding 2 nd Day service.
UPS delivers Monday - Friday, no Saturday delivery available from this web site.

CUSTOMERS' PREFERRED CARRIERS:

All orders shipped via other methods than above, and using the customer's own preferred freight/shipping companies, will ship based on their contractual arrangements with their carrier.